Media Marketing Strategy by The Media Mix Click here for contact information
Home Page About Articles on Media Marketing Strategy Blog Search Engine Optimization Contact Us


Article : Direct ResponseTelevision Advertising  

::  Fort Worth Dallas Texas based • Local, Regional and National Services ::

Read Part I - Direct Response Marketing - The Crucial First Step: Testing
Read Part II - How to Buy DR Television Media Time: Our Approach

Guide to Direct Response Marketing & Advertising - Part III

Direct Response Call Centers : Getting the Best ROI Results

You've got your direct marketing campaign all put together. Production is complete, your media buy is confirmed and you've located a Call Center and Fulfillment House. You're all set ... or are you?

A solid media buy can get your message to your prospects; great creative can entice them to call. But there's a lot at stake in the hands of a Call Center that you haven't worked with before.

Test Call Center Scripts
Take a close look at the script before you begin. Remember it’s a test. Re-work the script as necessary and keep re-working it until it all fits and your efforts are paying out. Before these details are worked out and humming, it is our opinion, that you don’t need to be spending national dollars. In fact, we would not make such a buy. We only buy media when we have good reason to believe it will produce excellent results!

Free Offers and Up Sales are an important part of the DR business. Test different approaches.

But be careful that your script is:
not too complicated
doesn’t scare them off
doesn’t offend the caller

Check some references
If you are the business owner or marketing manager, don’t let an inexperienced call center lose the most valuable thing you can have: a ready, willing and able buyer.

Back to Top


Once a buy is made and you have some data:

Test Closing Ratio Results
Make sure your closing ratio on calls coming into the call center is good. Ask your call center for a list of closing ratios by product category. Check against industry norms.

Work out any snags early. You have the most important element: A prospect on the line that has initiated a phone call - calling to buy your product. You usually only get one chance with them. Don’t lose it.

Monitor Call Center
Make a couple of random calls to experience 1st hand how the calls go from a buyer’s perspective. Remember that people are not real comfortable with anything that they can’t see, feel and touch. And they certainly aren’t at ease giving out their credit card number to a stranger. Monitor your staff or call-center to make sure you aren’t giving callers something else to be uncomfortable about. During the early stages of testing, try to find out how often callers respond in frustration: “... Oh, just forget it.”

Suggestion: Ask the call center staff to jot down the response of calls that do not close in a sale “… just seeking information” “… wasn’t clear about the cost”, etc. This can be included in your daily reports. Respond quickly to a pattern that suggests problems.

More information on Call Center Management.

Written by Linda E. Yarbrough, The Media Mix. May be reprinted with author byline intact.

About the Author

Read the rest of our Media & Marketing Strategy Articles:

Guide to Direct Response Marketing & Advertising:

Part I :   Direct Response Marketing - The Crucial First Step: Testing

Part II : How to Buy DR Television Media Time: Our Approach

Coming soon: How should my website tie-in to my direct marketing campaign?

Contact us to receive new articles by Email or with your questions or comments.

If you need help making the most of your marketing dollars, the first time, please give us a call. OR … if you’ve been running a campaign and wonder if it’s as good as it gets, call us at 817-910-9000.

Solving your media marketing puzzle is in the mix ... The Media Mix

Dallas Fort Worth Texas based national search engine optimization specialist

| Direct Response | Media | Web Design | SEO | ECommerce | Site Map | Contact Us

Media Marketing Strategy and Advertising Services
Fort Worth Dallas Texas based • Local, Regional and National Services ::

  Visit our sister-site: Family, Business & Internet Community Portal  

Visit our sister website,, for business internet services:
Web Hosting, Domain Name Registration, E-Commerce and more!
Award winning top quality Web Hosting for $4.95 per month!  

Wherever you're located
, near Dallas Fort Worth, Austin, Houston, San Antonio, Tyler, Waco, Phoenix, San Diego, Honolulu, Ft. Myers, Tampa, Denver, Boston, Charlotte, Chicago, Cleveland, Jersey City, New Orleans, Tucson, Albuquerque, Los Angeles, Milwaukee, Santa Fe, San Francisco, Memphis, Tulsa,  Little Rock, Shreveport, Texarkana, Portland, Salt Lake City, Seattle or anywhere in between, our firm can help your business thrive. ..... 817-910-9000
~ Jan. 25 2020 ~

Follow us on

Like us on Facebook
Join us on LinkedIn
Subscribe to RSS Feed
Follow us on Twitter - lindayarbrough

Yarby's Corner:

Latest Blog Post:
WordPress Blog SEO Tips
How SEO Improves SERP Search Engine Ranking Position


In The Mix Newsletter

Receive our latest SEO Strategy & Internet
Marketing Tips

Latest Tweets



Visit Yarby's blog
Copyright © 1981 - 2020 The Media Mix Web Marketing Group Updated